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Frequently Asked Questions

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shipping and fulfillment
What are the shipping prices and locations? Are there any customs, duties or tariff fees for orders travelling into the U.S.? What is the difference between duties and taxes? What are the US shipping methods (Economy, Ground, 2-Day, Overnight, International)? Is US shipping trackable? What are your shipping times? Do I need to provide any paperwork for shipping to the US? What shipping provider is used for US shipments? Can US Creators ship to Canada and the US? How long does US shipping take? Does Slaite offer custom labeling service? What if the product becomes damaged in transit? Is the cost of shipping included in the cost of the product? Can I add promotional materials or other add-ins to my customer’s order? How long does it take to process an order? My order shows it is being returned to sender. What now? How can I check the status of an order? What happens if an order was not delivered to my customer, but the tracking information states it was delivered? Can I include a custom message for Slaite orders? My order has been sent, why can’t I see the tracking information? Does Slaite use branded packaging? What if the order is lost in the mail? My customer entered the wrong address. Now what? Why is my product out of stock? Can I buy Slaite items in bulk and stock them in my own warehouse or home? Is express shipping an option? What price is shown on the packaging slip? Are all items in one order shipped together? Where does Slaite ship to? How long does fulfillment take? What are your contact methods and hours? How do I change or cancel my order? How are Slaite products packaged for shipment? Can I track my orders? How do I know if Slaite has received my order? What is Slaite’s return policy? Do you charge taxes and customs on international orders?
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